Sony Xperia ZR hard resetReset your Sony Xperia ZR Android phone
If your phone is responding to screen input, then open Settings from the Applications menu. Tap Backup & reset > Factory data reset, click Reset phone and then Erase everything to format your phone.
Your Sonymobile Xperia ZR device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs or reset the device to regain functionality. If your
device is frozen and unresponsive, press and hold the Power key for 10-15 seconds. The device will reboot automatically.
While using your device, be sure to back up important data. When disposing of your device, back up all data and then reset your device to prevent misuse of your personal information.
You can update your Sony Xperia ZR C5502, Sony Xperia ZR C5503, Sony Xperia ZR LTE, Sony Xperia ZR HSPA+ locked or unlocked phone's firmware or reinstall your existing software using Sony PC Companion software
You can install Sony PC companion software by connecting your phone to your computer. A screen should appear on your Xperia ZR phone asking if you want to install the PC Companion software. Select Yes.