Sony Xperia Z2 hard resetReset your Sony Xperia Z2 D6502 Android phone
Restarting and resetting
You can force your device to shut down in situations where it stops responding or won't restart normally. No settings or personal data get deleted. You can also reset your device to its original factory settings, with or without deleting all of your personal data. This action is sometimes necessary if your device stops functioning properly.
Your device may fail to restart if the battery level is low. Connect your device to a charger and try restarting again.
To force the device to shut down1 Detach the cover of the micro SIM card slot.
2 Using the tip of a pen, paper clip or a similar object, press and hold down the OFF button until the device shuts down.
Do not use overly sharp objects that could damage the OFF button.
To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure is underway.
Before you start, make sure to back up any important data that is saved on the internal memory of your device to a memory card or other non-internal
If your phone is responding to screen input, then open Settings from the Applications menu. Tap Backup & reset > Factory data reset, click Reset phone and then Erase everything to format your phone.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs or reset the device to regain functionality. If your
device is frozen and unresponsive, press and hold the Power key for 10-15 seconds. The device will reboot automatically.
While using your device, be sure to back up important data. When disposing of your device, back up all data and then reset your device to prevent misuse of your personal information.
If you can't recall your lock pattern, PIN or Password on your Sony mobile Xperia phone, please read this article
Sony Xperia Z2 hard reset using firmware updateYou need an unlocked boot loader on your phone.
To check please access to the service menu by entering the following code in the dialer: *#*#7378423#*#*
Tap Service info > Configuration > Rooting Status. If Bootloader unlock allowed says Yes, then you can update your phone.
Note! The SD card of your device will be formatted and you will lose all content (for example photos, music, videos) when you unlock the boot loader.
If you want to upgrade your Xperia Z2 software / firmware you have to connect your turned off phone to a computer via USB cable, and press the Volume down key as the "flash key" until the flash tool recognize your phone. You also need Xperia Flash tool from sonymobile website. Sony mobile EMMA setup tool.
After you download the Sonymobile Xperia EMMA flashtool software, install it. Turn off your phone. Connect it via USB cable to your computer, while you press and hold the VOLUME DOWN key. In the flashtool the available software will be displayed under service window. Select it and press Apply service. The phone will be automatically flashed. After firmware update the phone will reboot. Be patient for the first time after upgrade. Note! After software update all data will be erased!
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