Sony Xperia Ion soft reset
Restart your phone by simply take out battery and reinsert it.
Sony Xperia Ion hard reset
Force restart Your ION. Press both Volume UP and Power key for 5 sec. After vibrate phone restart.
To force shutdown if your Xperia Ion freezes. Press and hold for 10 sec. the power key.
After phone vibrates 3× release power.
Or Xperia Ion reset via MENU
Your device freezes or has fatal errors
If this does not solve the problem, perform a factory data reset. In Idle mode, open the application list and select Settings → Privacy → Factory data reset → Reset phone → Erase everything.
Clear storage• : Erase the credential contents from the device and reset the password
Set an unlock pattern
Once you set a screen lock, your device will require an unlock code each time you turn it on or unlock the touch screen
Settings → Location and security → Set screen lock → Pattern
If you forget your PIN or password, bring your • device to a Sony Service Centre to reset it.
Set an unlock PIN code
Settings → Location and security → Set screen lock → PIN
Set an unlock password
Settings → Location and security → Set screen lock → Password.
firmware update with PC companion softwareDownload PC companion and install
Install PC companion on your PC computer. Follow instruction. For firmware update you need a micro USB cable. When the pc recognizing your XPERIA Ion it will install the necessary driver files.
After yourXPERIA Ion connected press Start / in Support Zone
You can also use Sony update service tool
PC Suite is out of date use PC companion software instead