(Reading time: 2 - 4 minutes)

To perform Xperia PLAY hard reset

No key combo yet, but You can reset via menu or with Sony Ericsson PC Companion tool.

Xperia Play hard reset using buttons

Resetting the R800 phone

You can reset your phone to its original settings, with or without deleting all of your personal data. It is possible to reset the phone to the state it was in before you first turned it on. But before you perform a reset, make sure to back up any important data saved on your phone.
To reset the phone

Xperia Play reset

1 From your Home screen, tap  MENU key

2 Find and tap Settings > Privacy.

3 Tap Factory data reset.

4 To erase not only internal storage but also other user data such as pictures and music. mark the Erase SD card checkbox.

5 Tap Reset phone.

6 To confirm, tap Erase everything.

If the display hangs or freezes:

Remove and replace the battery, then restart the Xperia play phone.

Resetting the Xperia Play phone

A hard reset will reset your phone to factory default settings. All files and configurations that you have entered in the phone will be lost. After the hard reset the phone will reinstall Windows Mobile and the software included.

Note: Backup the files that you want to keep, before you perform a hard reset. You can backup files via a computer or a memory card.

To download Xperia Play software updates using a USB cable connection

Do not disconnect the USB cable when updating your phone as this may corrupt the content being transferred.

Make sure that the hardware is safely removed from your computer when you are finished.
Before you can carry out the instructions below, you need to have PC Companion installed on your computer. To install PC Companion, connect your phone to the computer using a USB cable and follow the on-screen instructions in your phone. Connect your phone to a computer using a USB cable. If you have just installed PC Companion, make sure you disconnect your phone from the computer and reconnect it before trying to download software updates.

Phone: Tap Connect your phone.

Computer: Wait a few seconds for PC Companion to start. If PC Companion does not start automatically, you can start it from the start menu of your computer.

Computer: Click Support Zone and select the Software Update option, follow the on-screen instructions to update your phone. While using PC Companion, you will also get notifications whenever there are available software updates for your phone.

If your software update fails, the phone cannot be powered on properly. When you press the Power key, the phone vibrates and for a few seconds the display either shows Sony Ericsson in grey, or a warning triangle with a yellow exclamation mark and telephone symbol. The phone then turns off and remains off. To fix this problem, connect the phone to PC Companion again, press start under Phone software update and click on the repair phone link

If the update does not start charge your battery. You need at least 40% battery power to initiate a software update. Charge the phone and then reconnect it to PC Companion.

Avoid using hubs and docks, connect the phone’s USB cable directly to the computer’s USB port. Do not remove or attach any other USB device during the flash.

Update Xperia Play firmware with PC companion software

Download PC companion and install

PC Companion software PLAY firmware update

Install PC companion on your PC computer. Follow instruction. For firmware update you need a micro USB cable.

After your Xperia Play connected press Start / in Support Zone. Connect it to PC.

Xperia Play firmware update

You can also use Sony Ericsson update service tool

Xperia PLAY update service tool


General advice: Before you buy a new cell phone or new tablet, please try the following procedure to repair your device in a software way. First charge your battery, backup your important data if possible and in most cases take out SIM and SD card before doing factory reset. It is impossible to recover your data after doing a hard reset, so online backup is always important. For all of your data, a backup should be done on an external device, hard drive, raid system or media. With or without insurance, if your cell phone lost, damaged or stolen at least your invaluable data is backed up in a safe place. If you are about to sell your phone and you want to wipe your personal data, or if your phone affected with virus you have to do a hard reset. In some cases, you can delete the forgotten password or lock pattern from your device as well. All information is for devices with stock based ROMs. If you are using rooted device, always back up your EFS folder first, containing your IMEI info, etc.! Please also note, that a hard reset operation will not unlock your mobile phone's SIM lock or network lock, but it will remove the unlock pattern, remove the user password or PIN password (NOT the SIM card's 4 digit PIN code). Also note that the firmware version will not be affected in any way, it will not be downgraded, it will remain the same you are using and if you have rooted your device, root privileges remain also unaffected.

BCMath lib not installed. RSA encryption unavailable