Resetting your Palm Zire 31 handheld
On rare occasions your handheld may not respond when you press a button or tap the screen. In
this case, you need to reset your handheld.
Doing a soft reset
A soft reset tells your handheld to stop what it’s doing and start over again. None of your
information will be lost. After a soft reset, a screen appears that lets you reset the date and time, if
To do a soft reset, use the tip of an unfolded paper clip (or similar object without a sharp tip) to
gently press the reset button inside the hole on the back panel of your handheld.
If a soft reset does not unfreeze your handheld, you need to do a hard reset.
Doing a Zire31 hard reset
Only do a hard reset if a soft reset doesn’t solve your problem, or if you want to clear all of your
information from your handheld.
Important A hard reset deletes all records and entries stored on your handheld, including
the username that identifies the handheld. Before you do a hard reset, be sure to synchronize.
1 Press and hold the power button.
2 While holding the power button, use the tip of an unfolded paper clip (or a
similar object without a sharp tip) to gently press and release the reset button
inside the hole on the back of your handheld.
3 Wait for the Palm Powered™ logo to appear, then release the power button.
4 When you see the message that warns you about erasing all of the info on your
handheld, do one of the following:
• Press Up on the navigator to finish the reset and show the Digitizer screen.
• Press any other button to do a soft reset.