Resetting your Palm T5 handheldOn rare occasions your handheld may not respond when you press a button or tap the screen. In
this case, you need to reset your handheld.
Doing a soft reset
A soft reset tells your handheld to stop what it’s doing and start over again. None of your
information will be lost. After a soft reset, a screen appears that lets you reset the date and time, if
To do a soft reset, unscrew the top of the stylus to access the reset tool (or find a similar object
without a sharp tip) and gently press the reset button inside the hole on the back panel of your
If your handheld does not respond after a soft reset, you need to do a hard reset.
Doing a hard reset
Only do a hard reset if a soft reset doesn’t solve your problem, or if you want to clear all of your
information from your handheld.
A hard reset deletes all records and entries stored on your handheld, including
the username that identifies the handheld. This is another reason why it's important to
synchronize often, so you have an up-to-date backup available. Before you do a hard reset, be sure
to synchronize. Applications, files, and folders moved to your handheld's internal drive with File
Transfer are not automatically backed up during synchronization. Use File Transfer to copy or
move the updated files and folders to your computer, or to back up the contents of your
handheld's entire internal drive to your computer.
1 Press and hold the power button.
2 While holding the power button, use the tip of the stylus (or a similar object
without a sharp tip) to gently press and release the reset button inside the hole
on the back of your handheld.
3 Wait for the Palm Powered™ logo to appear, and then release the power button.
4 When you see the message that warns you about erasing all of the info on your
handheld, do one of the following:
• Press Up on the 5-way navigator to finish the reset and show the touchscreen.
• Press any other button to do a soft reset.