Palm Pre Plus hard reset using buttons
Slide out the keyboard.
You can perform a full erase by pressing and holding Option + Sym + power.
Restart your phone
If an application freezes, first try restarting your phone. No files or settings are changed when you restart.
1 Open Device Info .
2 Tap Reset Options and tap Restart.
NOTE If the screen does not respond to taps, press and hold power and slide the ringer switch three times to restart your phone.
TIP You can also restart your phone by pressing and holding power, tapping Power, and then tapping Restart
Erase data and reset your phone
If restarting your phone does not solve the problem, you may need to reset the phone. A reset deletes some or all information from your phone (depending on the type of reset you select). After a reset, you must follow the prompts to sign in to your Palm profile again before you can use your phone.
IMPORTANT You should perform a manual backup of your data before resetting your phone
1 Open Device Info.
2 Tap Reset Options.
3 Do one of the following:
• Erase all data from the phone except items stored in USB drive storage, such as pictures, videos, and music: Tap Partial Erase twice.
• Erase all data from the phone: Tap Full Erase twice. All data from all accounts is erased from your phone, including information about your Palm profile. But all your data on the web—in your online accounts and in your Palm profile—is untouched. Perform a full erase when you give your phone to somebody else and you don’t want that person to be able to access your data. Also, before giving your phone to another person, you must manually delete all the apps you installed, because they reappear on your phone after a full erase.
After a full erase, sign in to your Palm profile—this restores your Palm profile data and information from online accounts, but not your stored files such as pictures, videos, and music.