Palm Pre hard resetRestart Your Phone
If an application freezes, first try restarting your phone. No files or settings are changed when you restart.
1. Open Device Info .
2. Tap Phone Reset Options and tap Restart.
Note If the screen does not respond to taps, press and hold power and slide the
ringer switch three times to restart your phone.
Erase Data and Reset Your Phone
If restarting your phone does not solve the problem, you may need to reset the phone. A reset
deletes some or all information from your phone (depending on the type of reset you select).
After a reset, you must follow the prompts to sign in to your Palm profile again before you can
use your phone.
1. Open Device Info.
2. Tap Phone Reset Options.
3. Do one of the following:
Erase all data from the phone except stored items such as pictures, videos, and
music: Tap Partial Erase twice.
Erase all data from the phone: Tap Full Erase twice. (All data from all accounts is
erased from your phone, including information about your Palm profile. But all your
data on the Web—in your online accounts and in your Palm profile—is untouched.
Perform a full erase when you give your phone to somebody else and you don’t
want that person to be able to access your data. Also, before giving your phone to
another person, you must manually delete all the apps you installed, because they
reappear on your phone after a full erase.
After a full erase, sign in to your Palm profile—this restores your Palm profile data
and information from online accounts, but not your stored files such as pictures,
videos, and music. You can also sign in to your Palm profile on a new phone and
restore your data to the new phone.)