Resetting your Palm m500 handheld
Under normal circumstances, you will not have to use the reset
button. On rare occasions, however, your handheld may no longer
respond to buttons or the screen. In this case, you need to perform a
reset to get your handheld running again.
Performing a soft reset
A soft reset tells your handheld to stop what it’s doing and start over
again. All records and entries stored in your handheld are retained
with a soft reset. After a soft reset, the Welcome screen appears,
followed by the Date and Time Preferences screen (to set date and
To perform a soft reset:
n Use the reset tip tool, or the tip of an unfolded paper clip (or similar
object without a sharp tip), to gently press the reset button inside
the hole on the back panel of your handheld.
Tip: The metal and plastic stylus that comes with your handheld
has a reset tip inside. To use it, unscrew the metal barrel from
the stylus quill.
Performing a Palm m500 hard reset
With a hard reset, all records and entries stored in your handheld are
erased. Never perform a hard reset unless a soft reset does not solve
Note: You can restore any data previously synchronized with your
computer during the next HotSync operation.
To perform a hard reset:
1. Hold down the power button on the front panel of the handheld.
2. While holding down the power button, use the reset tip tool, or the
tip of an unfolded paper clip (or similar object without a sharp tip)
to gently press and release the reset button.
3. Wait for the Palm™ logo to appear; then release the power button.
4. When a message appears on the handheld screen warning that you
are about to erase all the data stored on your handheld, do one of
Press the upper half of the scroll button on the front panel of the
handheld to complete the hard reset and display the Digitizer
Press any other button to perform a soft reset.
Note: With a hard reset, the current date and time are retained.
Formats Preferences and other settings are restored to their
factory default settings.