1. Power off the Q 2. Press and Hold the Center Select Key, while powering up the phone
Master reset will appeare on the screen select Yes.
or Press and Hold the Z & E keys, while powering up the phone 3. The MASTER RESET screen will appear 4. Press Yes 5. This will restore the phone to factory settings
To perform a hard reset, hold down the center select key (s) for 5 seconds while turning the phone on.
Motorola Q Master reset
Resets all options except the carrier security code, and lifetime timer: Press Start > System Tools > Master Reset
* Reset all settings on device to factory default * Profile and Sound Settings * All other Settings * NO Data is deleted (WILL BE DELETED ON CDMA VERSIONS) Master Clear
* Clears all data from the device * PIM data * Call History * Settings * Etc.
To Perform a Master Reset or Master Clear:
1. Press Start 2. Scroll to and Select System Tools 3. Scroll to and Select either Master Reset or Master Clear 4. Press Yes (Left Soft Key) when Alert appears 5. Enter Master Code (normally 000000)
General advice: Before you buy a new cell phone or new tablet, please try the following procedure to repair your device in a software way. First charge your battery, backup your important data if possible and in most cases take out SIM and SD card before doing factory reset. It is impossible to recover your data after doing a hard reset, so online backup is always important. For all of your data, a backup should be done on an external device, hard drive, raid system or media. With or without insurance, if your cell phone lost, damaged or stolen at least your invaluable data is backed up in a safe place. If you are about to sell your phone and you want to wipe your personal data, or if your phone affected with virus you have to do a hard reset. In some cases, you can delete the forgotten password or lock pattern from your device as well. All information is for devices with stock based ROMs. If you are using rooted device, always back up your EFS folder first, containing your IMEI info, etc.! Please also note, that a hard reset operation will not unlock your mobile phone's SIM lock or network lock, but it will remove the unlock pattern, remove the user password or PIN password (NOT the SIM card's 4 digit PIN code). Also note that the firmware version will not be affected in any way, it will not be downgraded, it will remain the same you are using and if you have rooted your device, root privileges remain also unaffected.
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