Intermec CN3e hard reset for Windows Mobile 5.0

Resetting the CN3e
You rarely need to reset the computer. If the computer does not resume after pressing the Power button, or if the computer or an application lock up, you may need to reset the CN3e. The CN3e uses the configuration currently saved in flash memory during the boot process. There are three ways to reset the CN3e:
• Warm booting the CN3e
• Cold booting the CN3e
• Clean booting the CN3e

Warm Booting the CN3e
You may need to perform a warm boot to correct conditions where an application stops responding to the system.
To warm boot the computer
• Press and hold the Power button for 10 seconds or right-click on the CN3e via the SmartSystems Console and select Intermec
Power Tools > Warm Boot Device.
The computer systematically shuts down, restarts, and goes through the initialization process.

Cold Booting the CN3e
In some cases where the computer completely stops responding, it may be necessary to perform a cold boot. Because cold booting may result in data loss, only use this method if all other recovery methods have failed.

Note: Cold booting the CN3e does not guarantee that cached disk data will be saved, so transactional data may be lost during the reset. All other data is preserved.

To cold boot your CN3e
1 Press the Power button to suspend the CN3e.
2 Remove the battery pack from the CN3e.
3 Press the Reset button on the back of the CN3e.

Intermec CN3e hard reset

Locating the Reset Button on the CN3e

Clean Booting the CN3e

When you clean boot the CN3e, it loads only those files and programs that are absolutely required by the operating system. Use the clean boot to troubleshoot the CN3e by getting it up and running so that you can perform diagnostic tests to determine which elements of the normal boot process are causing problems.

The clean boot process will erase the memory in the mobile computer, including all applications and data files found in the
object store.
A clean boot will load files from the Flash File Store if an SSPB files are not on a miniSD card. If SSPB files are on a miniSD card,
they will overwrite the files in the Flash File Store.

To clean boot the computer

1 Press the Power button to suspend the CN3e.
2 Remove the battery pack from the back of the CN3e.
3 With a stylus, press the Reset button on the battery cavity.
4 Insert the battery pack into the CN3e and immediately press and hold the Power button and both buttons on the left side.
5 Continue to hold the Power button and both buttons on the left side until a Warning message appears on the display.
6 Release the Power button and both buttons on the left side, read the message, and press either button on the right side to continue.
7 Wait for the CN3e to load files from the miniSD card.

Note: You can also clean boot the CN3e using the SmartSystems console. To clean boot the CN3e using the SmartSystems Console,
right-click on the CN3e and select Intermec Power Tools > Clean Boot Device.

There are no user-serviceable parts inside the CN3e. Opening the CN3e will void the warranty and may cause damage to the internal components.