Infinix Hot Note X551 hard reset and Infinix Hot Note X551 soft reset

Infinix phone crashes, reboots, freeze, or cannot be powered on, or some third-party software is not compatible with your phone. Reset the phone to factory status. Uninstall the software that may cause the problem. Upgrade the phone software. See instructions below.

Infinix Hot Note X551 mobile phone is frozen, can't power on or you have forgotten your phone lock password
- Make sure your battery is not completely used up or damaged
- Remove your battery, remove your SIM card then reinstall them to power on again, if still does not work

  1. Turn off the phone completely.
  2. Press and hold both Volume UP + power on the phone. After the screen lithing up and Infinix LOGO shows on the screen release the power but keep press the Volume UP until the Andorid robot appears with "No command"
  3. To display the recovery menu press the lower left key on the front panel.
  4. When Android Recovery menu screen shows up do the following
  5. Navigate and highlight "wipe data / factory reset" using the Volume down key and press power to confirm.
  6. Navigate and highlight again to Yes -- delete all data and press power.
  7. All data will be lost! Before doing a hard reset backup all important data.
    After hard reset is done select Reboot system now. Press power to reboot the phone.

Another solution to get your Infinix device working again or to access it is to reinstall its firmware.

It is important to obtain the correct upgrade file/firmware  for your particular model of Infinix phone. The most common way to get your device's software is to download from the manufacture's website, but not every manufacture publish these files. Your other chance to get the firmware is to find it on the internet. There are a few websites, where you can get yours.

  1. Download your Infinix Hot Note X551 firmware than copy it to your SD card and name the file to update.zip. (If you have only internal storage, than copy it to that folder on the phone. usually /sdcard)
  2. Turn off the phone completely.
  3. Press and hold both Volume UP + power on the phone. After the screen lights up and Infinix LOGO shows on the screen release the power but keep press the Volume UP until the Andorid robot appears with "No command"
  4. To display the recovery menu press the MENU the lower left key on the front panel.
    infinix recovery menu hard reset solution
  5. Using the volume key highlight apply update from SD card.
  6. Press power to reflash the software.
    Note: it will take a few minutes to finish the software re-installation on the phone. Be patient!
    After it is done the phone will reboot automatically and hopefully your device will be accessible again and the setup screen will welcomes you.

Troubleshooting - some general problem and solution
My Infinix Hot Note X551 cannot switch on
If you have removable battery, check the battery contacts, remove and reinstall your battery, then turn your phone on
Check the battery power level, charge for at least 20 minutes.

If it still does not work, please use User Data Format to reset the phone
My Infinix phone is frozen or has not responded for several minutes
Restart your phone by pressing and holding the power key
Remove the battery and re-insert it, then restart the phone.

If it still does not work, please use User Data Format to reset the phone

My phone turns off by itself
Make sure power off key is not mis-contacted

Check the battery charge level
If it still does not work, please use User Data Format to reset the phone