Resetting Your HTC Imagio Phone


Performing a soft reset
Perform a soft (normal) reset to clear all active program memory and shut down all active programs. This is
useful when your phone is running slower than normal, or a program is not performing properly. If a soft reset
is performed when programs are running, unsaved work is lost.

To perform a soft reset

  1. Pull out the stylus.
  2. Remove the back cover.
  3. HTC Imagio hard reset

  4. Use the stylus tip to press the RESET button located at the left side of the open back panel. Your phone restarts and displays the Home screen.
  5. Replace the back cover and insert the stylus back into its compartment.

HTC Imagio hard reset

Performing a HTC Imagio hard reset


If a normal reset does not solve a system problem, you can perform a hard (full) reset. After a hard reset, the
phone is restored to its default settings—the way it was when you first purchased it and turned it on. You
will lose any programs you installed, data you entered, and settings you customized on your phone, and only
Windows Mobile® software and other pre-installed programs will remain.


Warning! Your phone will be set back to factory default settings. Make sure that any additional installed programs
and/or user data have been backed up before you perform a hard reset.


Important If Encrypt files when placed on a storage card is enabled, backup all files from the storage card before
using Clear Storage, hard reset, or updating the operating system. Otherwise you will no longer be able to
access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer
files between your storage card and computer. After the procedure, copy your files back to the storage card

To perform a HTC Imagio hard reset

  1. With the phone turned off, press and hold the VOLUME DOWN, TALK/SEND, and END/POWER buttons until you see this message on the screen.
  2. HTC Imagio hard reset

  3. Release the VOLUME DOWN, TALK/SEND, and END/POWER buttons.
  4. Press the VOLUME UP button to restore the operating system to the factory default configuration,
  5. press the VOLUME DOWN button to restore the factory default configuration and remove any operator customization, or press any other button to cancel the reset.

Using Clear Storage


If you can access the phone settings, you can use Clear Storage to reset your phone back to factory default
settings.

  1. Tap Start > Settings > All Settings > System.
  2. Tap Memory > Clear Storage tab.
  3. Enter “1234”, tap OK and then tap Yes to confirm.

General advice: Before you buy a new cell phone or new tablet, please try the following procedure to repair your device in a software way. First charge your battery, backup your important data if possible and in most cases take out SIM and SD card before doing factory reset. It is impossible to recover your data after doing a hard reset, so online backup is always important. For all of your data, a backup should be done on an external device, hard drive, raid system or media. With or without insurance, if your cell phone lost, damaged or stolen at least your invaluable data is backed up in a safe place. If you are about to sell your phone and you want to wipe your personal data, or if your phone affected with virus you have to do a hard reset. In some cases, you can delete the forgotten password or lock pattern from your device as well. All information is for devices with stock based ROMs. If you are using rooted device, always back up your EFS folder first, containing your IMEI info, etc.! Please also note, that a hard reset operation will not unlock your mobile phone's SIM lock or network lock, but it will remove the unlock pattern, remove the user password or PIN password (NOT the SIM card's 4 digit PIN code). Also note that the firmware version will not be affected in any way, it will not be downgraded, it will remain the same you are using and if you have rooted your device, root privileges remain also unaffected.