Before you buy a new cell phone or new tablet, please try the following procedure to repair your device. First charge your battery, backup your important data if possible and in most cases take out SIM and SD card. It is impossible to recover your data after doing a hard reset, so online backup is always important. For all of your data, a backup should be done on an external device, hard drive, raid system or media. With or without insurance, if your cell phone lost, damaged or stolen at least your invaluable data is backed up in a safe place.
Resetting Your HTC EVO 4G Device Resetting the device deletes all data, including downloaded applications, and resets the device back to its initial state—the state before you turned on the device for the first time.
Important: Make sure to back up important data you have on the device before you reset it.
Press and tap Settings > Privacy > Factory data reset > Reset phone.
To reset the EVO 4G device using the device keys:
1. With the device turned off, press and hold the volume down button (located at the right panel of the device), and then press the power button. 2. When the device’s display turns on, release the volume down button. 3. Use the volume buttons to select CLEAR STORAGE, and then press the power button. (All data will be deleted from the device.)