You may need to perform a reset if your handheld no longer responds to the buttons or the screen. A soft reset allows your
handheld to get a fresh start, similar to rebooting a PC. All records and entries are retained after a soft reset.
To perform a soft reset:
1. Using the reset tip tool (that may be threaded into the head of your stylus) or an unfolded paper clip (or similar object
without a sharp tip), lightly press the Reset button inside the hole on the back panel of your handheld.

Hard reset Soft reset

Hard reset Soft reset

A hard reset will erase all records and entries stored in your handheld. Never perform a hard reset unless a soft reset does not correct your problem. When you perform your next HotSync operation, you can restore any data that you previously synchronized to your computer.


To perform a hard reset:

  1. With the unit powered off, use the reset tip tool to gently press and release the Reset button.

  2. Press and hold down the power button until the Palm Powered logo is displayed.

  3. When the Palm Powered logo is displayed, release the Power button.

  4. When a message appears on the handheld screen warning that all data stored on the handheld is about to be erased, do one of the following:

  • Complete the hard reset by pressing the upper half of the scroll button on the front panel of the handheld. The Digitizer screen appears.

  • Press any other button to perform a soft reset.


NOTE: When you perform a hard reset, the current date and time are retained. Formats, preferences, and other settings are restored to their factory default settings.

Hard reset Soft reset