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(HTC Wallaby, Qtek 1010, Qtek 1020, Dopod 686, O2 XDA, T-Mobile MDA)

Reset the Pocket PC Phone and Clear Memory

You can perform a soft reset or a full reset a soft reset restarts your device and a full reset switches the battery off. The result of a soft reset is that some data may be lost in programs that are open, however, the result of cutting power is to wipe all the data and new programs you have added, and return the device to factory setting i.e. it will only have the software that was present when you bought it. On this basis, it is important not to think about a full reset as you would restarting, shutting down or even switching off improperly your desktop, but rather like a complete crash requiring you having to wipe your OS. The importance of backing up data to a SD card or your computer cannot be stressed enough - in the event you have to perform a full reset your data will not be lost.

To perform a soft reset:

If your Pocket PC Phone responds slowly stops responding or freezes, try soft resetting it. A soft reset causes the Pocket PC Phone to restart and re-adjust memory allocation. Unsaved data in open windows may be lost.
Use the stylus to press and hold the Reset button.

1. Soft Reset. Press into the hole with the end of your stylus to reset your device

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To perform a full reset - hard reset:

A full device reset clears memory, deletes all data and restores the Pocket PC Phone to its default settings. Programs installed at the factory remain, while data you have created and programs you have installed are erased.

1. Unscrew the stylus and use the smaller point of the top-half.

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2. Press the battery switch once to turn it off, and then once more to turn it back on.

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General advice: Before you buy a new cell phone or new tablet, please try the following procedure to repair your device in a software way. First charge your battery, backup your important data if possible and in most cases take out SIM and SD card before doing factory reset. It is impossible to recover your data after doing a hard reset, so online backup is always important. For all of your data, a backup should be done on an external device, hard drive, raid system or media. With or without insurance, if your cell phone lost, damaged or stolen at least your invaluable data is backed up in a safe place. If you are about to sell your phone and you want to wipe your personal data, or if your phone affected with virus you have to do a hard reset. In some cases, you can delete the forgotten password or lock pattern from your device as well. All information is for devices with stock based ROMs. If you are using rooted device, always back up your EFS folder first, containing your IMEI info, etc.! Please also note, that a hard reset operation will not unlock your mobile phone's SIM lock or network lock, but it will remove the unlock pattern, remove the user password or PIN password (NOT the SIM card's 4 digit PIN code). Also note that the firmware version will not be affected in any way, it will not be downgraded, it will remain the same you are using and if you have rooted your device, root privileges remain also unaffected.