Performing a Reset Soft Reset When you perform a soft reset, the device deletes any data that has not been saved but saves any data that has been stored in memory. Try performing a soft reset if the device does not respond when you tap the display or press a button. To perform a soft reset, use the reset stylus to press the reset button.
Hard Reset NOTICE: When you perform a hard reset, you lose all the data stored in your device memory, and any programs that you installed on your device. Perform a hard reset if:
You want to delete all the data stored in your device memory.
You forget your password and need to clear it.
Your device is experiencing severe operational problems and you have already attempted a soft reset.
NOTICE: It is strongly recommended that you back up your data before you perform a hard reset. See ActiveSync Help on your computer for more information. To perform a hard reset:
Press and hold the power button.
Using the reset stylus, hold the reset button for about 2 seconds.
Follow the instructions on the screen.
General advice: Before you buy a new cell phone or new tablet, please try the following procedure to repair your device in a software way. First charge your battery, backup your important data if possible and in most cases take out SIM and SD card before doing factory reset. It is impossible to recover your data after doing a hard reset, so online backup is always important. For all of your data, a backup should be done on an external device, hard drive, raid system or media. With or without insurance, if your cell phone lost, damaged or stolen at least your invaluable data is backed up in a safe place. If you are about to sell your phone and you want to wipe your personal data, or if your phone affected with virus you have to do a hard reset. In some cases, you can delete the forgotten password or lock pattern from your device as well. All information is for devices with stock based ROMs. If you are using rooted device, always back up your EFS folder first, containing your IMEI info, etc.! Please also note, that a hard reset operation will not unlock your mobile phone's SIM lock or network lock, but it will remove the unlock pattern, remove the user password or PIN password (NOT the SIM card's 4 digit PIN code). Also note that the firmware version will not be affected in any way, it will not be downgraded, it will remain the same you are using and if you have rooted your device, root privileges remain also unaffected.
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