Alcatel TRU hard reset and Alcatel TRU soft reset

Alcatel TRU mobile phone is frozen, can't power on or you have forgotten your phone lock password - you can enter the recovery menu to completely remove your gesture lock - if the following method not working - download  the correct upgrade file/firmware  for your phone and update it using the recovery menu's update from sd card option.

But first try these easy steps:

Note: be sure to backup your important files before you doing a hard reset operation, it will delete all of your data.


- Make sure your battery is not completely used up or damaged
- Remove your battery, remove your SIM card then reinstall them to power on again, if still does not work

1. Turn off the phone completely.
2. Press and hold both Volume UP + power on the phone.
3. When Android Recovery menu screen shows up release all keys.
4. Navigate and highlight "wipe data / factory reset" using the Volume down key and press power to confirm.
5. Navigate and highlight again to Yes -- delete all data and press power.
6. All data will be lost! Before doing a hard reset backup all important data.
After hard reset is done select Reboot system now. Press power to reboot the phone.

alcatel tru hard reset

Phone crashes, reboots, freeze, or cannot be powered on Some third-party software is not compatible with your phone. Reset the phone to factory status. Uninstall the software that may cause the problem. Upgrade the phone software.


Troubleshooting
My Alcatel TRU cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn your phone on
Check the battery power level, charge for at least 20 minutes.

If it still does not work, please use User Data Format to reset the phone
My phone is frozen or has not responded for several minutes
Restart your phone by pressing and holding the RED power key
Remove the battery and re-insert it, then restart the phone.

If it still does not work, please use User Data Format to reset the phone or

My phone turns off by itself
Make sure power off key is not mis-contacted

Check the battery charge level
If it still does not work, please use User Data Format to reset the phone
Note: As fair as I know there is no ONE TOUCH Upgrade tool for Alcatel TRU to upgrade software, despite the fact that the user manual refers to it. You cannot use ONE TOUCH Upgrade tool for Alcatel feature phones.

General advice: Before you buy a new cell phone or new tablet, please try the following procedure to repair your device in a software way. First charge your battery, backup your important data if possible and in most cases take out SIM and SD card before doing factory reset. It is impossible to recover your data after doing a hard reset, so online backup is always important. For all of your data, a backup should be done on an external device, hard drive, raid system or media. With or without insurance, if your cell phone lost, damaged or stolen at least your invaluable data is backed up in a safe place. If you are about to sell your phone and you want to wipe your personal data, or if your phone affected with virus you have to do a hard reset. In some cases, you can delete the forgotten password or lock pattern from your device as well. All information is for devices with stock based ROMs. If you are using rooted device, always back up your EFS folder first, containing your IMEI info, etc.! Please also note, that a hard reset operation will not unlock your mobile phone's SIM lock or network lock, but it will remove the unlock pattern, remove the user password or PIN password (NOT the SIM card's 4 digit PIN code). Also note that the firmware version will not be affected in any way, it will not be downgraded, it will remain the same you are using and if you have rooted your device, root privileges remain also unaffected.