Alcatel OneTouch POP 2 ot-5042X hard reset
unlock 5042x ALTO 4-5 recovery solution
When you are unable to power on your Alcatel One Touch 5042x POP 2 phone, there is a way to perform a factory data reset by using hardware keys.
Press the Volume up key and the power key at same time until the screen lights up. All data will be lost!
User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to
fully backup the phone data and profile via ONE TOUCH Center before doing formatting and upgrading.
Here are the most common errors on Alcatel Pop 2 android phone: Audio issue, no sound, bad sound quality, no charging, data communication error, wifi error, weak signal, network error, SIM error, phone does not recognize SIM, short stand-by time, battery drains quickly, freezing, slow operation, freezing when screentouch, SIM reading error, phone call cannot be terminate, End Call not functioning,
RESET is to set your mobile phone into the state as when it comes out from factory. Please be noted that after phone reset all personal data added by the user will be lost (except SIM card), which includes: pictures, audio, video, downloaded applications and games, products directory data and WAP bookmark etc.
Phone reset will erase all of your personal data from the internal phone storage, including information about your Google account, any other
accounts, your system and application settings, and any downloaded applications. Resetting the phone does not erase any system software
updates you’ve downloaded or any files on your microSD card. If you reset the Alcatel OT-5042x, phone in this way, you’re prompted to re-enter the same kind of information as when you first started Android.
If your Alcatel One Touch 5042x phone frozen or cannot be switched on:
Restart your phone by pressing and holding the Power key for about 7 seconds.
Check the battery power level, charge for at least 20 minutes.
Remove the battery and re-insert it, then restart the phone.
If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.
Phone code is used to protect your phone. Once you activate this code, every time you turn on the cell phone, it will ask you to input it.
Alcatel mobile phone’s default phone code is 1234, which can be changed by end user.
Alcatel OT POP 2 Factory data reset from the menu
Erase all of your personal data from internal phone storage, including information about your Google Account, any other accounts, your system and application settings, and any downloaded applications. Resetting the phone does not erase any system software updates you’ve downloaded or any files on your microSD card, such as music or photos. If you reset the phone in this way, you’re prompted to re-enter the same kind of information as when you first started Android.
Select Settings → Back up and reset→ Factory data reset → Reset device→ Delete all.
Alcatel OT POP 2 Firmware reinstall or update
If you consider your device has an occasional or recurrent failure, you can use One Touch Upgrade.
Please download One Touch Upgrade from Alcatel's official website and install it on your computer. After start the program, you can update the software of your mobile phone step by step, following the built-in user guide of One Touch Upgrade.
Please be noted that One Touch Upgrade software requires internet access and connection between mobile phone and PC by data cable.
The software of your mobile phone will be updated to the latest version. All your personal information will be lost after the update process, so we suggest you backup your personal data by PC Suite before using the upgrade.
If your phone fails to connect to PC, you might have a problem with your USB driver installation or you might have an anti-virus or security tool preventing you from accessing your USB port.
To allow proper communication between your computer and your mobile phone, you should make sure that the Alcatel mobile phone USB driver has been installed successfully.
If the automatic installation of USB driver does not process smoothly, you can install the driver manually according to the following steps, or choose to view the guide for how to install Alcatel handset USB driver.
When the driver is installed, Operation System may show a message "Digital Signature Not Found" or "Has not passed Windows Logo testing to verify its compatibility with this version of Windows". Please select "Yes" or "Continue Anyway" to complete the installation.
When the installation is finished, you can check "Device Manager" (accessible on Windows from 'Start->Control Panel->System', then in the 'Hardware' tab, click on the 'Device Manager' button) to validate if the driver has been installed successfully. You can also reinstall the driver of the device.
If your PC still can not recognize the phone after you install the USB driver, you need to reinsert the USB cable and select "COM Port" on your phone, then install the USB driver again.
reset Alcatel 5042X, One Touch POP2