Before you buy a new cell phone or new tablet, please try the following procedure to repair your device. First charge your battery, backup your important data if possible and in most cases take out SIM and SD card before factory reset. It is impossible to recover your data after doing a hard reset, so online backup is always important. For all of your data, a backup should be done on an external device, hard drive, raid system or media. With or without insurance, if your cell phone lost, damaged or stolen at least your invaluable data is backed up in a safe place. If you are about to sell your phone and you want to wipe your personal data, or if your phone affected with virus you have to do a hard reset. In some cases, you can delete the forgotten password or lock pattern from your device as well. All information is for devices with stock based ROMs. If you are using rooted device, always back up your EFS folder first, containing your IMEI info, etc.!
Alcatel OT-985 Android hard resetIf your One Touch 985 Andorid mobile phone is dead, can’t power on
- Make sure your battery is not completely used up or damaged.
- Remove your battery, remove your SIM card then power it on again.
- Check the battery power level, charge for at least 20 minutes before doing a hard reset.
Alcatel OneTouch 985 Android hard reset using buttonsWhen you are unable to power on your phone, there is a way to perform a factory data reset by using hardware keys.
Turn off your phone. Hold down Volume down key and press Power key at same time until the screen lights up and then press Home key. Be sure to backup all your data before resetting your phone. All data will be lost! Use ALCATEL Android Manager to manage your data.
ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently.
Factory data reset OneTouch 985 Andorid cell phone
Erase all of your personal data from internal phone storage, including information about your Google Account, any other accounts, your system and application settings, and any downloaded applications. Resetting the
phone does not erase any system software updates you’ve downloaded or any files on your microSD card, such as music or photos.
Go to Settings >Privacy > Factory Data reset > Reset phone > Erase everything.
Use User Data Format and the One Touch Upgrade tool to perform phone formatting or software upgrading, (to reset User Data format, hold down
Volume up/down key while simultaneously pressing the Power key).
ALL User phone data: contacts, photos, messages and files, downloaded applications like APK games will be lost permanently. It is strongly advised
to fully backup the phone data and profile via Android Manager before doing formatting and upgrading
How to soft reset Alcatel OneTouch 985?Restart your cellphone by pressing and holding the Power key.
Remove the battery and re-insert it, then restart the phone.
You can also use ALCATEL Android Manager to manage phonebook, SMS, logo, ringtones and all other files on your phone.
Install ALCATEL Android Manager.
Check that you have ticked the checkbox of USB debugging in Settings\Applications\Development\USB debugging.
Connect your phone.