Alcatel OT-5020 M POP Android hard resetWhen you are unable to power on your Alcatel M POP phone, there is a way to perform a factory data reset by using hardware keys.
Press the Volume up key and the power key at same time until the screen lights up. All data will be lost!
Alcatel M POP Factory data reset
Erase all of your personal data from internal phone storage, including information about your Google Account, any other accounts, your system and application settings, and any downloaded applications. Resetting the phone does not erase any system software updates you’ve downloaded or any files on your microSD card, such as music or photos. If you reset the phone in this way, you’re prompted to re-enter the same kind of information as when you first started Android.
Go to Settings >Privacy > Factory Data reset > Reset phone > Erase everything.