Before you buy a new cell phone or new tablet, please try the following procedure to repair your device. First charge your battery, backup your important data if possible and in most cases take out SIM and SD card before factory reset. It is impossible to recover your data after doing a hard reset, so online backup is always important. For all of your data, a backup should be done on an external device, hard drive, raid system or media. With or without insurance, if your cell phone lost, damaged or stolen at least your invaluable data is backed up in a safe place. If you are about to sell your phone and you want to wipe your personal data, or if your phone affected with virus you have to do a hard reset. In some cases, you can delete the forgotten password or lock pattern from your device as well. All information is for devices with stock based ROMs. If you are using rooted device, always back up your EFS folder first, containing your IMEI info, etc.!


    Alcatel OneTouch 4012 hard reset - Alcatel One Touch Fire hard reset

    Reset Firefox OS on Alcatel Fire
    If you can't reset your device normally, you can do what's called a "hard reset."

        1. Make sure your device is off. If you can't turn it off normally, remove and then replace the battery.
        2. Hold down the power, volume up and home button all at the same time until you see the reset screen.
        3. Press the volume up to continue resetting your device.

    Reset Firefox OS on Alcatel Fire CWM based Recovery menu
    Use Factory data reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the
    Power key and the Volume up key at the same time).
    All user data, files and downloaded applications will be lost permanently.
    1. Make sure your device is off.
    2. Press the Volume up key and the power key at same time until the Alcatel One Touch screen lights up.
    3. Release POWER, but keep pressing the VOLUME UP key until the RECOVERY menu appears on the screen.
    then in the CWM based Recovery menu:
    alcatel one touch fire 4012 hard reset
    1. In the Recovery menu use Use the Volume down key to navigate to wipe data/factory reset.
    2. Press the Power button to select this option.
    3. Press Volume down to highlight "Yes -- delete all user data".
    Confirm wipe of all user data? THIS CAN NOT BE UNDONE.
    4. Press Power button to select.
    The phone will reset.
    alcatel ot fire 4012 hard reset1

     Alcatel OneTouch 4012 factory reset from menu

    Warning: Resetting your device will delete all your data, like apps, contacts, email, messages, calendars and settings. It will restore your device to the state it was in when you first purchased it. Use this step as a last resort.

        Open the Settings app GEAR icon on your device.
        Scroll down to the Device section and select Device information.
        On the Device information screen, tap More Information.
        Tap the Reset phone button and then OK.
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     Alcatel OneTouch 4012 soft reset

    Force reset / restart your phone by pressing and holding the power key.
    If your phone has not responded for several minutes, Restart your phone by pressing and holding the Power key.
    Quickly restarting can fix many issues.

    To restart your Firefox OS device, press and hold the power button and then select Restart Phone from the menu.

    If your device does not respond and you can't restart it, try a hard restart.

    Remove the device's battery cover.
    Remove and then replace the battery.
    Put the battery cover back on.
    Hold the power button to turn the device on.

    Reset Alcatel 4012a, reset Alcatel 4012x, reset ot fire,

    Do not forget to check for updates

    How to check for updates

    Here's how to manually check for system and app updates:
    Note: Your device manufacturer, together with your service provider, is responsible for providing Firefox OS system updates to you.

        Open the Settings app on your device.
        Scroll down to the Device section and select Device information.
        On the Device information screen, go down to the Software updates section and tap Check now.
    If an update is available, then pull down the notification tray from the top of the screen. After the update downloaded tap on the Install now button and wait for the restart.

    Tip: To take screenshots on Firefox OS just Press and hold the home button and power button at the same time.
    Note: You need a microSD memory card inserted in the phone.