Alcatel Hero hard reset
When you are unable to power on your Alcatel One Touch 8020d Hero cellphone, there is a way to perform a factory data reset using the phone buttons. Press the Volume up key and the Power key simultaneously until the screen lights up. ALL User phone data: contacts, photos, messages, files and downloaded applications will be lost permanently. Please do not remove battery during resetting.
or if the phone screen is responding
Alcatel Hero Factory data reset via menu
To activate factory data reset:
1. Touch Gear icon on Quick setting panel to get to Settings.
2. Touch Backup and reset>Factory data reset
3. Touch Reset phone>Erase everything
Phone reset will erase all of your personal data from internal phone storage, including information about your Google Account, any other
accounts, your system and application settings, and any downloaded applications. If you need to keep the content in your phone storage,
please mark "Reserve the content of phone storage".
RESET is to set your mobile phone into the factory state, the same state as when it comes out from factory, when you have bought the phone.
After phone reset all personal data added by you will be lost (this does not effect SIM card), which includes: images, audio, video files, downloaded applications and games and WAP bookmark etc.
How to reset Alcatel Hero, how to reset Alcatel 8020, resetting Alcatel one touch 8020d Android phone,
How to take a screenshot on Alcatel Hero
Please note: Alcatel One Touch Hero capture screenshot key combo is Press and hold Power key and Volume down key together.
FOTA upgrade firmware over the air via cellular network
All personal information will be permanently lost following the update process. We recommend you backup your personal data using ONE TOUCH Center before upgrading.
To access System Updates, please open Settings\About phone\System updates. Touch Check for updates, and the phone will search for the latest software. If you want to update the system, please touch the button Download, after it's done please touch Install to complete the upgrade. Now your phone's software will have the latest version.
Or Download One Touch Upgrade tool to repair your Alcatel phone, reinstall firmware or update the phone's software.
Make sure you have downloaded the right driver for your phone. Also make sure If your phone is MTK platform or Qulacomm. Install the corrcet Alcatel Android driver for your Android phone.
Download Alcatel Andorid driver here