Alcatel 802 hard reset and Alcatel 802 soft reset

Alcatel 802 mobile phone is frozen, can't power on or you have forgotten your phone lock password
- Make sure your battery is not completely used up or damaged
- Remove your battery, remove your SIM card then reinstall them to power on again, if still does not work
- Hold down # key and press Power on/off key for a while to reset the phone

Long press "# key" and "power on key" at the same time in power off mode.
On the screen you will see "All data will be lost, continue?", select "Yes,"
You will see "Formatting flash, please wait." The phone will restart when reset finished.

ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently.

From the main menu, select the menu icon and select Restore default set.

Another way to restore factory settings is fromt he menu Go to MENU > Settings > RESTORE DEFAULT, select OK using LSK(Left soft key) or OK middle button, and input password. Default Alcatel 802 password is 1234. If you do not know your phone password, then try the hard reset method above.
A confirmation message should appear "Confirm to restore and reboot" select YES if you want to restore default factory settings.
 
Troubleshooting
My Alcatel 802 cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn your phone on
Check the battery power level, charge for at least 20 minutes.

If it still does not work, please use User Data Format to reset the phone
My phone is frozen or has not responded for several minutes
Restart your phone by pressing and holding the RED power key
Remove the battery and re-insert it, then restart the phone.

If it still does not work, please use User Data Format to reset the phone or

My phone turns off by itself
Make sure power off key is not mis-contacted

Check the battery charge level
If it still does not work, please use User Data Format to reset the phone
Note: As fair as I know there is no ONE TOUCH Upgrade tool for Alcatel 802 to upgrade software, despite the fact that the user manual refers to it. You cannot use ONE TOUCH Upgrade tool for Alcatel feature phones.

General advice: Before you buy a new cell phone or new tablet, please try the following procedure to repair your device in a software way. First charge your battery, backup your important data if possible and in most cases take out SIM and SD card before doing factory reset. It is impossible to recover your data after doing a hard reset, so online backup is always important. For all of your data, a backup should be done on an external device, hard drive, raid system or media. With or without insurance, if your cell phone lost, damaged or stolen at least your invaluable data is backed up in a safe place. If you are about to sell your phone and you want to wipe your personal data, or if your phone affected with virus you have to do a hard reset. In some cases, you can delete the forgotten password or lock pattern from your device as well. All information is for devices with stock based ROMs. If you are using rooted device, always back up your EFS folder first, containing your IMEI info, etc.! Please also note, that a hard reset operation will not unlock your mobile phone's SIM lock or network lock, but it will remove the unlock pattern, remove the user password or PIN password (NOT the SIM card's 4 digit PIN code). Also note that the firmware version will not be affected in any way, it will not be downgraded, it will remain the same you are using and if you have rooted your device, root privileges remain also unaffected.