Alcatel 1010 hard reset
Alcatel 1010x (or Alcatel 1010D dual SIM) mobile phone is frozen, can’t power on or you have forgotten your phone lock password
- Make sure your battery is not completely used up or damaged
- Remove your battery, remove your SIM card then reinstall them to power on again, if still does not work
- Hold down # key and press Power on/off key for a while to reset the phone
On the screen you will see “All data will be lost, continue?”, select “Yes,”
You will see “Formatting flash, please wait.” The phone will restart when reset finished.


ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently.
From the main menu, select the menu icon and select Restore default set.
Another way to restore factory settings is fromt he menu Go to MENU > Settings > RESTORE DEFAULT, select OK using LSK(Left soft key) or OK middle button, and input password. Default Alcatel 1010x password is 1234. If you do not know your phone password, then try the hard reset method above.
A confirmation message should appear "Confirm to restore and reboot" select YES if you want to restore default factory settings.
Troubleshooting
My Alcatel 1010 cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn your phone on
Check the battery power level, charge for at least 20 minutes.
If it still does not work, please use User Data Format to reset the phone
My phone is frozen or has not responded for several minutes
Restart your phone by pressing and holding the RED power key
Remove the battery and re-insert it, then restart the phone.
If it still does not work, please use User Data Format to reset the phone or
My phone turns off by itself
Make sure power off key is not mis-contacted
Check the battery charge level
If it still does not work, please use User Data Format to reset the phone
Note: As fair as I know there is no ONE TOUCH Upgrade tool for Alcatel 1010 to upgrade software, despite the fact that the user manual refers to it.